Returns Policy

At MELNOVIX, customer satisfaction is of utmost importance. Our Returns Policy ensures transparent and efficient handling of returns. Please review the policy below for comprehensive details on returns and exchanges.

Eligibility for Returns

To be eligible for a return, items must be unused, in the same condition received, and in their original packaging. Proof of purchase or receipt is also required.

Return Process

1. Contact our Customer Service team within 30 days of receiving your item to initiate a return.
2. Provide order number and reason for return.
3. Receive a Return Merchandise Authorization (RMA) number and instructions for returning the item.
4. Ship the item back to us, ensuring the RMA number is included.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original payment method.

Exchanges

If you wish to exchange an item, please indicate this when contacting our Customer Service team. Exchanges are subject to product availability.

Exceptions

Certain items, such as tailored or custom-made products, may not be eligible for returns. Please contact us for more information.

Contact Information

For questions regarding our Returns Policy, please contact us at:

Email: [email protected]

Phone: +1 (555) 123-4567

Address: 123 Melnovix Blvd, Suite 400, Business City, BC 12345